CosmoCom Interoperate with BroadSoft

Contact center on demand specialist CosmoCom announced it has successfully completed interoperability testing between its CosmoCall Universe all-IP contact center software platform and BroadSofts BroadWorks VoIP application server. The interoperable solution empowers service providers to offer a complete hosted communication service to their enterprise customers with a unified PBX and Contact Center.
CosmoCall Universe (CCU) enables service providers to offer a unified hosted contact center suite that includes ACD, IVR, IVVR, CTI, multimedia recording, and administrative tools, all within a single, high-capacity, high-availability, multi-tenant platform. BroadWorks enables service providers to offer hosted IP PBX services that have all the features of traditional PBX systems. Both services allow customers to benefit without incurring the capital investment and operational overhead of premise-based systems.
Service providers hosting the two platforms can now deliver all of the telecommunications needs of an organization as a unified whole. A single end user device, typically a SIP-enabled IP tele phone, serves as the terminal for both PBX extensions and call center agents. Calls flow seamlessly between call center agents and other staff members. The systems share status and presence information, facilitating customer service when call center agents need to seek out subject matter experts in the larger organization. And CosmoComs advanced IVR capabilities are available to pro vide automated attendant services and other applications not related to the contact center. http://www.cosmocom.com http://www.broadsoft.com