Verizon offers New Managed Service for Nortel’s IP PBX

Verizon has enlisted Nortel to be among the companies it offers managed service for IP PBX. The company has chosen Nortel's Communication Server 1000 IP-PBX, Business Communications Manager branch-office and CallPilot voice mail platform as points of delivery for the services.

The service has been restructured to include new features that will ensure the full life cycle of on-premises equipment management, from implementation and deployment through fault, configuration accounting, performance and security management. With all technical issues put in place, the new managed Nortel-based service has been scheduled to be available by early next year (January, 2008.) and the market is targeted at large enterprise that would prefer in-house support for their managed network services.

The Verizon Business identifies problems, fixes and troubleshoots the network, configures servers and routers, and manages it, takes care of asset management and then does performance reporting. If there are not immediate but potential problems, they can be identified and proactive action can be taken, instead of a break being reactively fixed.

Speaking on the effectiveness of the new managed service, Laurie Shook, manager of Managed IP Telephony for Verizon Business said that "Nortel is unique in that it has announced a very well-connected integration strategy with Microsoft. There is a lot of industry discussion related to using Microsoft's Office Communicator that launches the Unified Communication applications. Many people have that client on the desktop already."

By way of encouraging its customers Verizon has promised to offer 100 percent platform availability service-level agreements and call completion guarantees, it also will include guaranteeing actual voice quality based on a Mean Opinion Score of 4.0. It is hoped that this will improve overall service delivery.

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