Five9 and Vonage Collaborate to Boost Sales

Seeking a means to manage its marketing campaigns with the aim of providing quality customer care services, Vonage has approached Five9 to help deployed its Virtual Call Center.
Vonage, a US provider of VoIP phone service with nearly 2.6 million
lines in service, partnered  with Five9 because its Virtual Call Center is both agent- and supervisor-friendly and this implies easy set up and administration which invariably means supervisors and agents are on board quickly.

Speaking on this development, Lev Rejanovinshi, Vonage Custormer Support Director stated that his company needed a quick, easy-to-use, easy-to-manage call center system to support operations in multiple divisions. He said "We turned to Five9 for software features, implementation services, and training to get our departments operational in four days. Using the Five9 system enabled us to execute several campaigns that produced winbacks and generated revenue. And we measured customer satisfaction using the Five9 system for polling."

Known for its effective delivery of virtual call centres spanning five continents in many industries, Five9  offers business customers a portfolio of contact center solutions for outbound, inbound, and blended operations.
Customers benefit from a technology platform built from the ground up
with VoIP, enhanced call center functionality, and a dedicated
implementation team.

Talking on the collaboration, Vice President of Customer Success at Five9 said that "We collaborate with our customers during initial implementation and throughout their use of our service, including the ongoing introduction of new features and capabilities. We are proud that Vonage is getting great results and using the Five9 solution in innovative ways,"